Over the recent past, the Consumer Affairs Authority (CAA) has received numerous complaints regarding the services provided by Softlogic (Life). This is a highly regrettable situation.

The Consumer Affairs Authority has issued a special notification regarding these received complaints. Let us now examine the key points of this notification.

Measures Taken Regarding Consumer Complaints

Having focused its attention on the complaints received, the CAA has notified the relevant company in writing. In doing so, they have emphasised that no unfair or unlawful activities should be carried out regarding services for which consumers have made payments.

The CAA authorities request that the company acts in accordance with the agreements entered into with consumers and ensures that justice is served to them.

Important Notice for Softlogic (Life) Customers

It is important for all customers dealing with Softlogic (Life) to pay special attention to this situation.

If you feel that you have been treated unfairly or that your rights have been violated, you have the facility to inform the Consumer Affairs Authority about it.

If you wish to contact the CAA, the following details can be used.

Telephone Number: 0112055508
Email Address: colombo.caa@gmail.com

As a consumer, you must always ensure you safeguard your rights. When a problem arises, it is essential to inform the relevant authorities.

What is the Mission of the CAA?

The Consumer Affairs Authority is the primary state institution established to ensure consumer protection and a fair trading environment in Sri Lanka. It is their responsibility to conduct investigations into any injustice or unfairness caused to the consumer during the supply of goods and services, and to take appropriate legal action.

This incident makes it clear that the attention of the CAA authorities has been drawn towards complaints raised by consumers. Therefore, do not hesitate to inform the proper authorities regarding any of your consumer issues.

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